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💡 We are here to answer your questions.
- Our hours of operation are 10am-6pm EST and our response pledge : 48 hours.
- Need personalized assistance? Schedule a call with our experts here and get tailored support.
- For any further inquiries, reach out to us via email at [email protected].
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ℹ️ How to use this Help Center ?
- All instructions are arranged by part and sub-part ;
- You can search by keyword using the search bar at top right ;
- You can return to this screen at any time by clicking on the logo at top left.
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📖 Table of Contents
1. Getting Start With co:census
2. Engagement Plan With co:census
3. Case Studies
4. Frequently Asked Questions
5. Help Us to Improve co:census
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1. Getting Start With co:census
1.1. Registration
Sign up with email
Sign up with Google account
Sign up with LinkedIn account
1.2. Log In/Out
Log in with email and password
Log in with Google account
Log in with LinkedIn account
Log in with your phone
Log out
1.3. Profile Settings
Update your email
Update password
Update profile image
Update Company name and logo
1.4. Account Settings
Invite team members
Edit user type
Schedule Relationship Manager meeting
Access plan information
Upgrade plan
Access Billing
Cancel/Suspend Subscription
2. Engagement Plan With co:census
2.1. Build Engagement Plan
Need Research Design
Start Lessons
2.2. Start Engagement
Craft Survey
Translate Survey
SMS Survey
Track Representation with civicX
2.3. Start Analysis
2.3.1. Import data
From CSV or XLS files
With Survey Monkey
With Google Form or Sheet
From Audio/Video Files
With Zoom
2.3.2. Analyze feedbacks
Explore Data and Insights
Filter and Search Insights
Edit Labelings
Edit Questions
Change charts format
Export options
2.3.3. Manage project
Find your projects
Rename Project
Archive your project
2.3.4. Community Report
Request Community Report
3. Case Studies
Discover our real-life case studies and how co:census helps public engagement professionals:
The City of Lynn — co:census
City of Tucson’s Department of Transportation and Mobility — co:census
HealthUp Surveys Congress Heights — co:census
The San Francisco County Transportation Authority and The Great Highway — co:census
How San Francsico used community feedback to shape their congestion pricing — co:census